Customer Support
Welcome to the Dafabet Kenya support platform. If you are new with us or looking for help, this page has all the information you need to get started.
On this page, you’ll have access to terms and conditions and read more about safety, security, and privacy. Any problem you may encounter while using our platform is addressed on this page.
Dafabet Betting Rules
Before you start betting, there are rules and regulations that you must adhere to. These include but are not limited to the following:
Age requirements: According to our licensing agreement, only adults above 18 can create an account and wager at Dafabet.
User account: Every user must have one account per household, per IP address. Personal data and information should and will be verified once you complete the account registration process.
Deposits and withdrawals: You can only transact using payment methods supported on the platform. Note that some of these options are only supported for deposits and cannot be used to withdraw. Withdrawals are processed from the moment you make your request.
Types of bets: Dafabet offers Kenyan bettors single, multi, accumulator, and many other types of bets
Terms and Conditions
The terms and conditions section below covers the most important aspect of the platform. Every user must read and understand the main points before creating an account.
Eligibility: Only qualified members can sign up with Dafabet. We will conduct verification checks from time to time to ensure you qualify to play with us.
Identity verification: We are required by law to ensure all our customers meet the minimum age requirement and live within the jurisdiction that our license allows us to operate. As such, we will ask you to complete the KYC verification process as soon as you open an account. We may also ask you to send us the documents from time to time, and you are obliged to comply. Moreover, failing to provide the required data may lead to the loss of your bonuses and winnings resulting from them.
Accounts: Each person, family, IP address, physical address, payment method, and telephone number is entitled to have a single account with Dafabet. If we suspect you have multiple accounts, we reserve the right to suspend all bonuses and winnings resulting from them.
Inappropriate behavior: Abusive or fraudulent behavior may lead to account termination. Dafabet has the right to take any action against users involved in such activities.
Change to the terms and conditions: We may change our terms and conditions from time to time for several reasons, including to comply with applicable regulations and laws, for security purposes, to reflect changes to services, and/or to reflect changes in how our business operates or functions. Insubstantial or minor changes may be made at any time and are effected immediately on posting to any respective page. Therefore, you should ensure you read the T&Cs policy regularly.
We are a licensed and regulated online betting platform. We hold a license issued by the Government of Curacao and adhere to all local and international laws stipulated by this licensing body.
Security
To ensure the safety and security of our players, our servers are encrypted using the latest technology. We use the latest 128-bit SSL encryption technology to ensure all transactions are safe and secure.
While we guarantee safe and secure service, we recommend that you create strong passwords that are difficult to guess or hack. Moreover, you should ensure the password is frequently updated or changed to increase the level of security.
When accessing the services of Dafabet, avoid connecting to public networks or plugging your devices into unknown computers or devices.
Frequently check your account and the history of your transactions. If you notice anything suspicious or fishy, be the first to contact the support team for further assistance.
Customer Support
As a top-tier operator, we are committed to offering you the best possible customer support services to meet your needs. You can contact our customer support channel in multiple ways:
Phone: You can reach us by phone for immediate help. However, you might have to wait in line depending on the number of people being attended to.
Live chat: If you have a pressing issue and can’t reach us on the phone, you can use the live chat feature. One of our support agents will be on the line to offer quick help.
Email: Document verification and other forms of attachment that require verification can be completed via email.
Form: We also have forms you can fill out with your question(s), and we will be in touch as soon as possible.
At Dafabet, honesty and transparency are at the core of our customer support services. Therefore, any information shared with the support team will be treated with confidentiality and professionalism.
